Now I’m getting seriously pissed off. And I have no way to retaliate. When I receive less than satisfactory service, I typically have something that I can hold over someone’s head – like the name of a supervisor, or a threat to use my media reach for evil, not for good.
For example, Tomek (alias Tom) of Stanley’s Granite and Marble, the contractor who installed my countertops some months ago managed to dent my (brand new, expensive) microwave in the process. I only used Tom because he was referred by a friend who’s a restauranteur, and now I regret it.
I didn’t notice the dent until he had conveniently left, with my final check for the job in his hot little hand. When I called him, five minutes after he had packed up and was on the road, he seemed apologetic and really nice. He promised to call with a plan. After a few weeks of promises, promises, promises, I began to seethe with anger – particularly since I have to look at that dent every single day. It’s like a knife wound on the cheek of a beautiful woman.
I’ve been relentless about calling him. I think he thought I would walk away after his refusal to answer the phone multiple times. Not so much. There’s a note in my office, on my computer screen that reminds me to call him at least twice a day from all four of my phone numbers – cell phone, blackberry, office phone, home phone. I’ve even sent a few text messages. Contacting Tom is as much a part of my day as going to the bathroom.
I’m like that stalking crazy ex-girlfriend that eventually receives a restraining order from her exasperated ex-boyfriend/obsession. The exciting part about this, however, is that I’m legally in the right. He can take his happy, microwave-breaking ass to the police if he wants to. In fact, I wish he would so that we could get this over with.
I finally caught up with him last week. The conversation went something like this:
Tom: This is Tom
Me: Hi this is Gina – the person who’s been trying to reach you about the microwave?
Tom: Oh, Gina! Hi! I know . . . I’ve been meaning to call you about the microwave.
[Nervous laughter on his end. Icy silence on mine]
Me: Yeah, well we need to straighten that out.
Tom: Will you be home tonight?
Me: No, but I will be home tomorrow.
Tom: Okay. I come tomorrow [sic], and we’ll get this straightened out
Me: Great. I’ll be home around 6:30.
Tom: I will see you tomorrow evening.
I called him the next day to confirm, even dangling the bait of potentially having more work for him (yeah, like I’d ever hire him again). No response. And as I suspected, he didn’t show.
Could I be angrier? Probably not.
So . . . I’ve decided to use my talents to get back at him. (Not what you’re thinking!
)
The first step was to amass a list of the most popular review sites for home improvement (if anyone has a suggestion, please leave it in the comments).
The second step was to leave a scathing voicemail. Up until now, I had hoped to kill Tom with kindness. Now I’d like to kill him with the nearest blunt object – or perhaps wrestle my dented microwave from the wall and crack him in the head. But, since orange isn’t my color, and I don’t think I could bear sharing a cell with Da Brat, I decided that a mean message would have to suffice.
“Hi Tom. This is Gina. I think you know who I am. I’ve continually attempted to contact you regarding my microwave, and it’s become increasingly clear that you have no plans to fix it. Which is a problem. It’s a problem for me, because it’s entirely unacceptable for you to break things in my home, take no responsibility for it, and continue to waste my time by allowing me to think that you’re going to fix it, when you clearly have no intention of doing so. Until now, this hasn’t been a problem for you, which is very unfair. So . . . here’s what I’ve decided to do. Just to balance this situation, Tom, the first action I will take is to give you bad reviews. On every website. With every person I know. With every contractor. With every friend. I’m going to give you tremendously bad reviews because you deserve them. It will be my personal mission. If you would like to fix the microwave, I will stop. If not? Well . . . let the games begin. You have a great day.”
Now . . . there’s a good chance that Tom will never listen to that message. If I were Tom and I saw a message from me, I would be less than enthused about picking it up. I would even delete it before listening to it. No problem. Even better if he doesn’t, actually, because he will go online one day and do some ego-surfing, at which time he will be surprised at what he finds.
He might never pay for the microwave – in fact he probably never will. But I’m certainly going to make this situation memorable for him.
I haven’t yet figured out step three, but when I do, trust me when I tell you that it will be a whammy!
The moral of this story – don’t fuck with the appliances of a vindictive woman.
If you see me on Judge Judy one day, don’t be surprised.